Description

Nepal Telecom In Nepal start of telecommunication service can be traced back to B.S. 1973. But formally telecom service was provided mainly after the establishment of MOHAN AKASHWANI in B.S. 2005. Later as per the plan formulated in the First National Five year plan (2012-2017), Telecommunication Department was established in B.S. 2016. To modernize the telecommunications services and to expand the services, during the third five-year plan (2023-2028), Telecommunication Department was converted into Telecommunications Development Board in B.S. 2026. After the enactment of the Communications Corporation Act 2028, it was formally established as a fully owned Government Corporation called Nepal Telecommunications Corporation in B.S. 2032 for the purpose of providing telecommunications services. After serving the nation for 29 years with great pride and a sense of accomplishment, Nepal Telecommunication Corporation was transformed into Nepal Doorsanchar Company Limited (NDCL) from Baisakh 1, 2061. Nepal Doorsanchar Company Limited is a company registered under the Company Act 2053. However, the company is known to the general public by the brand name "Nepal Telecom" as its registered trademark. Converting Nepal Telecom from a government-owned monopoly to a business-oriented, customer-focused company in the competitive environment, Nepal Telecom invites all the shareholders in the sacred work of nation-building. Service-Related Query and Complaints A) Available via Customer Care 1) Dial 1498: GSM Service related query and complaint registration 2) Dial 197: PSTN Number Inquiry B) Available via IVR 1) Dial 198: PSTN, ADSL & FTTH Service related query and complaint registration 2) Dial 188: VOIP Call Complain 3) Dial 1606: PSTN Bill Inquiry 4) Dial 1607: GSM PUK Inquiry

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